CUSTOMER SERVICE
Automate Routine Requests Without Losing the Human Touch
Conversational AI can resolve common questions instantly, around the clock, while trained agents handle the issues that need context and judgment.
Level 1 Support
Reduce Level 1 Support Volume
Conversational AI can handle appropriate Level 1 requests, so your people can focus on the conversations where they make the biggest difference.
Routine questions about purchases, delivery details, app setup, and more can be resolved automatically, with a clear path to a person whenever a customer needs one.
BENEFITS
What Conversational AI Can Do for Your Team
Automated Query Resolution
Immediate assistance for common issues with purchases and delivery information.
Guided App Setup
Guide customers through app sign-up, setup, and common how-to questions on iOS and Android.
Around-the-Clock Service
Extend support beyond business hours so customers can get help whenever they need it.
Human Handoff When It Matters
The RightCX AI Agent answers from your knowledge base and passes the conversation, with context, to a trained agent when an issue needs human judgment.
Blog and Insight
Resources and Insight
Why The Functionary
See Where Conversational AI Fits Your Support Operation
Talk to us about where conversational AI fits your customer support operation. We help you identify the right requests to automate, prepare your knowledge base, and set up QA so quality holds as automation grows. People stay in control of the decisions and the conversations that need them.
