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Solutions

Outsourced Support Solutions

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Customer Experience (CX) Support

Omnichannel customer support and retention-focused service delivery.
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Product & Technical Support

Onboarding, L1/L2 support, and end-to-end resolution, including coordination and field dispatch.
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IT Support and Help Desk

Help desk and system support delivered inside your tools, aligned to SLAs and workflows.
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Business Operations

Back office, finance, and cross-functional support that adapts to your business as needs change.
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Knowledge Base Development

AI learning, data entry, analysis and QA.
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AI QA & Optimization

100% QA coverage and continuous performance improvement.

Recruiting and Talent Management Solutions

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Interview as a Service (IaaS)

For clients that already have recruiters but need better early-stage validation.
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Staff Augmentation

For clients that need extra recruiting capacity but do not want to outsource the whole process.
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Talent Pipeline Delivery

For clients that want The Functionary to own the full talent delivery model.

Industry Solutions

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Healthcare

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Managed Service Providers (MSPs)

RightCX
Insights

Insights

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Our Insights

Perspectives on nearshore CX, support, and AI-enabled operations.
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Blogs

Explore ideas, trends, and expert perspectives.
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Resources

Guides, videos, and case studies from The Functionary.

Featured Blog

Nearshore Hiring Is No Longer Just for Large Companies. Finance Shows Why.
September 24, 2026
Nearshore Hiring Is No Longer Just for Large Companies. Finance Shows Why.
Preventing Bottlenecks in Nearshore Teams
September 23, 2026
Preventing Bottlenecks in Nearshore Teams
About Us

About Us

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About The Functionary

Founded in 2017 in Texas.
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Leadership Team

Experienced leaders driving excellence and innovation.
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Why Clients Choose Us

What sets our nearshore and offshore teams apart.
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Culture

We are passionate about strengthening communities.
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Newsroom

The latest company news, press releases, and announcements.

Case Studies

ENTOUCH Finds the Right Fit for Rapid Growth
July 29, 2026
ENTOUCH Finds the Right Fit for Rapid Growth
New Leaf: Scaling Customer Operations Where Every Interaction Matters
March 6, 2026
New Leaf: Scaling Customer Operations Where Every Interaction Matters
Careers
Contact Us

Author

Sergio Zetino

Blog
Preventing Bottlenecks in Nearshore Teams

By Sergio Zetino

Blog
24 Technical Hires in 72 Hours: What Practical AI Adoption Looks Like Inside Live Operations

By Sergio Zetino

Blog
Why Outsourcing Solutions & Software Development in 2026 are Strategic Revenue Drivers

By Sergio Zetino

Blog
CX During Peak Season: How Outsourcing Can Help Your Business Over the Holidays

By Sergio Zetino

Blog
Customer Experience: A Deep Dive Into Key Metrics and KPIs

By Sergio Zetino

Blog
Is Staff Augmentation the Same as Outsourcing?

By Sergio Zetino

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The Functionary
Dallas, TX USA

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Solutions

Customer ExperienceProduct & Technical SupportIT Help DeskBusiness OperationsData Operations & AI ReadinessStaff Augmentation

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