Leadership Team

Sam Darwish brings more than 25 years of experience scaling customer operations, sales organizations, and technology businesses. Starting in 1999, he worked as a Call Center Manager at Partners in Research until 2000. From 2001 to 2002, he held the position of Call Center Manager at The Wats Room. Sam then joined Locus Telecommunications, LLC as a Customer Service Manager from 2002 to 2004, where he successfully redesigned the new hire training program to improve productivity and reduce turnover.

In 2004, Sam joined Myron Corp. as the Director of Inside Sales, where he developed and implemented a sales strategy that led to significant growth, expanding the sales team from 4 representatives to over 200 in just over two and a half years. Sam also created marketing, sales, recruiting, and training programs to enhance productivity, decrease turnover, and drive customer acquisition.

From 2006 to 2007, Sam worked as the Director of Sales at OnForce, where he transformed the inside sales team into an end-to-end sales organization. Sam also implemented a consolidated CRM system, Salesforce, and played a key role in reducing outside sales and increasing inside sales headcount.

In 2007, Sam joined CompuCom as the Director of Sales, Commercial Markets. Sam’s primary focus was on growing gross margin, scaling operations, and utilizing technology and compensation to drive work processes and behavior. Sam achieved the highest percentage per dollar for gross margin among senior-level sales managers.

From 2011 to 2018, Sam served as the President/CEO of Skinny IT, a solutions company specializing in providing customized technology hardware and system designs. Skinny IT received numerous awards, including SMU Cox Fastest Growing Business and DBJ Best Places to Work.

In 2017, Sam founded The Functionary, a global outsourcing and technology solutions provider, and serves as its CEO. In 2019, he also assumed the CEO role at ServiceDemand, a SaaS-based field service management software company. Both roles focused on scaling businesses, improving efficiency, and enhancing the customer experience.

In 2020, Sam became a Forbes Technology Council Member, an exclusive community for senior-level technology executives, where he was recognized for his depth and diversity of experience and his contributions to business growth metrics.

Throughout his career, Sam has demonstrated a track record of success in strategic leadership, operational excellence, and driving business growth.

Sam earned a Bachelor of Science degree in Business Administration from Montclair State University.